We do not have your order details on file for in-store purchases, so please tell us what you bought and upload a photo of your receipt or card statement as proof of purchase.

As this was not an online sale, distance selling regulations do not apply — return postage is at your own cost. We recommend www.parcel2go.com, which is usually cheaper than the Post Office. We recommend insuring the parcel to the value of the item, as we cannot accept liability for items lost or damaged in transit with a third-party courier, and keeping a record of the tracking information in case you need to raise a claim.