Over the Christmas period (from December 1st), we will extend the requirement to return items within 7 days of receipt to January 15th.
Damaged or Faulty Goods:
Claims for damaged or faulty goods must be made promptly by completing our online returns form. Click here to access it. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear. Upon inspection we will replace the item or refund your card if we believe the goods are damaged or faulty. Return postage costs will be reimbursed up to a maximum of £6.50 if a receipt of postage is included. We recommend returning your goods by recorded delivery. We are unable to refund the cost of Special Delivery.
Wrong Size:
If you have ordered the wrong size, or wish to return goods for any reason other
than they are damaged or faulty, then you must complete our online returns form.
Click here
to access it. If you would like an exchange, please re-order the item you
require online and we will give you a full refund (less postage) upon receipt of
your return. If an exchange is not require, we will give you a full refund (less
postage) upon receipt of your return. Liability for postage costs back to us
will be with the customer unless your goods are damaged, faulty or there was an
error on our part.
Please note: Your return will be rejected if the condition of the
returned goods is not to our satisfaction and in its original packaging. We are
unable to exchange goods or give refunds after 7 days of receipt unless there is
a fault with the product and the manufacturer agrees to replace it.
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Registered Address: Unit 25 Parkers Close, Downton Business Centre, Downton,
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